Terms and Conditions
Last updated: 7 June 2026
Welcome to Tibbits Teaching & Tuition. These Terms and Conditions explain how tuition is arranged, how fees and cancellations work, and what families can expect from lessons.
1. TUITION ARRANGEMENTS
• Tuition sessions are delivered on a one-to-one basis or in small groups, depending on the service booked.
• Sessions are planned to meet the individual needs of each pupil and support progress towards agreed goals.
• Tuition sessions are typically 50 minutes in length unless otherwise agreed.
2. FEES AND PAYMENT
• Tuition fees are payable monthly in advance.
• Invoices are issued on the 20th of each month for the following month's tuition sessions.
• Payment must be received no later than the 29th of the month.
• Tuition fees reserve a regular weekly tuition slot and are not based solely on attendance at individual sessions.
• Failure to make payment by the due date may result in tuition being suspended and the reserved tuition slot being offered to another family.
3. NOTICE PERIOD
• Either party may terminate tuition by providing four weeks' written notice.
• Any fees due during the notice period remain payable.
4. CANCELLATION AND ABSENCE
• Tuition fees reserve a regular weekly tuition slot.
• If a pupil is unable to attend a session, parents should provide as much notice as possible.
• Missed sessions are normally non-refundable and cannot be rearranged.
• At the tutor's discretion, up to three sessions per academic year may be rearranged where at least 48 hours' notice has been provided.
• Regular tuition fees remain payable regardless of attendance, as the reserved tuition slot cannot usually be offered to another pupil at short notice.
5. ONLINE LESSONS & LEARNING ENVIRONMENT
• All tuition provided by Tibbits Teaching & Tuition takes place online.
• Parents and carers are responsible for ensuring that pupils are ready to begin their lesson at the agreed time and have access to a suitable device, a reliable internet connection and any materials requested for the session.
• Pupils should join lessons from a quiet, appropriate and distraction-free environment wherever possible, allowing them to focus fully and make the most of their tuition time.
• For younger pupils, a parent or responsible adult should remain available within the home for the duration of the lesson should their assistance be required.
• Parents and carers remain responsible for the supervision, safety and wellbeing of their child while participating in online tuition from home.
• Pupils are expected to behave respectfully and appropriately during online sessions. Tibbits Teaching & Tuition reserves the right to end a session where behaviour prevents effective teaching or creates an inappropriate online learning environment.
6. SAFEGUARDING
• The welfare of all pupils is a priority.
• Tibbits Teaching & Tuition holds an enhanced DBS certificate and follows appropriate safeguarding procedures.
• Any safeguarding concerns will be managed in accordance with relevant guidance and procedures.
7. COMMUNICATION AND FEEDBACK
• Parents are welcome to contact Tibbits Teaching & Tuition regarding progress, concerns or questions.
• Messages and emails will be responded to as soon as reasonably possible, typically within two working days.
• Regular feedback is provided regarding progress, strengths and next steps.
8. BEHAVIOUR EXPECTATIONS
• Pupils are expected to behave respectfully towards the tutor and other pupils.
• Persistent disruptive, unsafe or inappropriate behaviour may result in tuition being withdrawn.
9. EMERGENCY INFORMATION
• Parents or carers must provide a current contact telephone number that can be used if necessary during an online tuition session.
• Parents or carers should inform Tibbits Teaching & Tuition of any additional needs or other relevant information that may affect their child’s learning or participation in online sessions.
• Parents or carers are responsible for ensuring that this information remains accurate and up to date.
• As tuition takes place online, responsibility for the pupil’s physical supervision, safety and wellbeing remains with their parent or carer throughout the session.
10. EDUCATIONAL OUTCOMES
• Every effort will be made to support pupils in developing confidence, knowledge and academic progress.
• whilst every effort will be made to support progress, confidence and academic development, specific grades, scores, school places, Kent Test outcomes, SATs results or examination results cannot be guaranteed.
• Progress depends on a range of factors, including attendance, engagement, independent practice and circumstances beyond the tutor's control.
11. RESOURCES AND COPYRIGHT
• Resources provided by Tibbits Teaching & Tuition remain the intellectual property of the tutor unless otherwise stated.
• Resources are supplied for personal educational use only and must not be copied, shared or distributed without permission.
12. PHOTOGRAPHY AND RECORDINGS
• Photographs, video recordings or audio recordings are not permitted during tuition sessions without prior agreement.
13. TUTOR ABSENCE
• If a session needs to be cancelled by the tutor due to illness, emergency or unforeseen circumstances, an alternative session will be offered where possible or the relevant fee will be refunded or credited.
14. ACCEPTANCE OF TERMS
• By booking and attending tuition sessions, parents or carers are deemed to have read and accepted these Terms and Conditions.
15. CHANGES TO TERMS AND CONTACT DETAILS
• Tibbits Teaching & Tuition reserves the right to amend these Terms and Conditions from time to time.
• Any changes will be communicated to current clients via email.
• If you have any questions regarding these Terms and Conditions, please contact tibbitsteaching@gmail.com.